Returns and exchanges

Right of Withdrawal

Withdrawal
You (the consumer) have a period of 14 days to withdraw from this contract of sale without any reason. The withdrawal period shall expire after 14 days from the day on which you (the consumer) or a third party other than the carrier and indicated by you (the consumer) acquires physical possession of the goods. In the case of multiple goods ordered by you (the consumer) in one order and delivered separately, the withdrawal period expires after 14 days from the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good

Exercise of the withdrawal right:
Before the expiry of the withdrawal period, you (the consumer) shall inform our company (the trader) of your decision to withdraw from the contract by making a clear and unequivocal statement via Email at ikaros2000@hotmail.gr.

Effects of withdrawal
If you exercise your withdrawal right, our company (the trader) shall reimburse all payments received from you (the consumer), excluding, if applicable, the costs of delivery and the costs of pay on delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
In case you exercise the right of withdrawal, we will send you a confirmation letter via E-mail, where we confirm receipt of your statement to withdraw.
Acceptance of withdrawal and reimbursement of the payment will take place only after the product(s) have been delivered to our company.
Our company has the explicit right to withhold reimbursement of payment until the goods have been delivered to us and checked for any damages etc. as mentioned in section  below in detail.
You (the consumer) shall send us back the goods, without undue delay and in any event not later than 14 days from the day on which you (the consumer) have communicated your decision to withdraw from the contract to us (the trader).

Cost of returning the goods
You (the consumer) shall bear the direct cost of returning the goods.

Diminished value of the goods
You (the consumer) shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reimbursement of the payment/ money
We (trader) will proceed to reimbursement of the money you have paid using the same means of payment as you (the consumer) used for the initial transaction.
We will carry out the reimbursement provided that the products have been delivered to us undamaged, unused and without being diminished in value.

Return of products by the customer (consumer)
You (the consumer/ customer) acknowledge that you will bear all expenses related to the returning of the product(s) to our company.

Returned items must:

• Be in their original packaging
• Be in excellent condition, exactly as received
• Be accompanied by the original retail receipt

You (buyer) are liable for any damage to the product(s) and/or for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In case we get the product(s) back and the items are not in excellent condition, exactly as received, then we will NOT reimburse any amount to you.

By accepting these terms and conditions (terms of sale), you explicitly agree that our company has the right to withhold any costs for returning the goods, since you bear these costs, as well as all price paid for the purchase of the goods, in case the goods have used in violation of the terms and conditions mentioned above (e.g. diminished value, damaged etc.).

Faulty products or faulty delivery
Our company will replace any products which are faulty, lack guaranteed properties, or which are substantially different from those you ordered.
In case where a product(s) as delivered has(have) any faults, lacks guaranteed properties or you received a product(s) substantially different from the one(s) you had ordered (faulty delivery), then you have the right to ask for it to be replaced, that is, exchanged for another product of the same type, color, size with the faulty one.
If there is no product availability, our company will inform you about this and give you two choices, either to ask for money refund or to choose a new product to buy.

The new product that the customer chooses to buy must be of equal value with the returned one or at least of greater value in price (than the returned one). If you choose a product which costs less that the amount already paid, we will refund the difference.
If the price of the new product is higher than what has already been paid by the customer for the returned product(s), the customer shall bear the additional cost for the purchase of the new product(s).

We do not accept replacement or refunds for products which have been damaged as a result of fair use and wear, accidental damage, negligence or willful conduct of any person after delivery of the product(s) to you (customer).

Exchange of product(s)
In case of returns due to wrong size, you may request exchange of the product(s) for a different size, provided that there is availability. Exchange for the above reason is permitted only once. In case, the product(s) are not available, you may cancel your order by exercising your withdrawal right, ask for a refund and/or place a new one.
You may exercise your right for exchange of a product by sending an email at ikaros2000@hotmail.gr within 14 days starting from the day the product was delivered to you.
The product(s) when returned, must be in excellent and resalable position, with original tags on, original packaging, undamaged, unused. The products must be sent to us with the receipt or invoice which was included in the package when delivered. You (the customer) will bear any return costs.